Looking to rejuvenate Citigroup’s ailing consumer side of the business, CEO Vikram Pandit has tapped Terri Dial, who heads up Lloyds TSB Group's United Kingdom retail-banking unit, as part of his massive shuffling (reshuffling? shuffling in extremis?) effort to get the company back on its feet. Starting out as a lowly bank teller and working her way up through the ranks, Dial certainly has come a long way – which reminds us of a certain other tenacious outsider once tapped to clean up Citi’s retail end of things.

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